Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Incident Management > Incident Management overview > Incident and Service Request Separation > Incident Integration: Problem Management > Incident Integration: Incident Matching with Problem

Incident integration: Incident matching with Problem

Incident matching and association is a foundational function in HPE Service Manager. When a user creates an Incident record, Service Manager prompts the user with a list of similar Incident and Problem records. Service Manager can automatically check for potentially similar records based on similar known errors, root causes, incident records, incident record duplicates on a device, or incident record duplicates on parents.

The user can then determine if the new Incident record is identical or similar to an existing Incident record (and can then link the records), or can be resolved based on the workaround information in an existing Problem record.

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