Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Incident Management > Incident Management overview > Incident and Service Request Separation > Incident integration: Service Level Management

Incident integration: Service Level Management

Service Level Agreements (SLA), Operational Level Agreements (OLA), and Underpinning Contracts (UC) are created in the HPE Service Manager Service Level Management module. Each SLA has multiple Service Level Targets (SLT), which can define required response or resolution timeframes associated with Incident records, or required uptime for CIs or services. When an Incident record is created, Service Manager applies the applicable SLA (based on the business unit for which the Incident is created, the CI that is the subject of the record, or other parameters) and populates response and resolution time SLT, as well as availability SLTs, in the Incident record.

This information can be used to prioritize record resolution, and Service Manager displays upcoming SLT deadlines, escalations, and alerts in the Incident record.

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