Set up IDOL content servers

There are two possible deployment configurations for Service Manager Service Portal and its use of IDOL:

• Smart Analytics is not enabled in Service Manager, and Service Manager uses the Solr Search Engine for Knowledge Management search; IDOL is installed on the Service Manager Service Portal application node servers. See the following figure for an example.

  

  An Ansible playbook configures mirrored IDOL as explained in Set up mirrored IDOL.

• Smart Analytics is enabled in Service Manager, and IDOL is installed on Service Manager application nodes. Service Manager Service Portal and Service Manager use shared IDOL instances. See the following figure.

  

  In this configuration, the Service Manager Service Portal Search service on all application nodes must be modified to reference the shared IDOL instances.

  For details, see Set up shared IDOL.