Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Integrate > HPE Business Service Management (BSM) > SM-BSM downtime synchronization > SM-BSM downtime synchronization setup

SM-BSM downtime synchronization setup

Prerequisite:

To enable downtime synchronization between Service Manager and BSM, you need to apply the latest Content Package and update to UCMDB or to RTSM.
The SLA scheduler needs to be started in the System Status form.
Make sure the related CI which downtime is scheduled on has already been synchronized between Service Manager and HPE Universal CMDB.

To set up the SM-BSM downtime synchronization in your environment, you need to complete the following tasks:

Add an instance in Service Manager Integration Suite (SMIS)

To set up the integration from Service Manager to RTSM, this task creates the SMBSM_DOWNTIME instance in Service Manager Integration Suite (SMIS). Note that additional setup is required on the BSM OMi side for integration from BSM to Service Manager. For details, refer to the HPE Business Service Management Operations Manager i Extensibility Guide.
Tailor Service Manager to handle phase change

In Change Management module, authorized users can manually change the phase of a change record. This will affect the validation of related scheduled downtime. This task tailors Service Manager to keep the scheduled downtime accurate after users manually changed the phase of related change.
Set up integration in BSM

If you do not have UCMDB, perform this task to set up a new integration in RTSM to proactively pull the scheduled downtime from Service Manager.
Set up integration in HPE Universal CMDB

This task sets up a new integration in HPE Universal CMDB to proactively pull the scheduled downtime from Service Manager.
Verify the SM-BSM downtime synchronization setup

Perform this task to check if you have successfully set up your SM-BSM downtime synchronization.

Notes:

For Changes/Tasks that have final approval phases defined in Service Manager Integration Suite (SMIS), the downtimes will be synchronized after the Changes/Tasks get final approval.
Only downtimes that end at a future time will be synchronized.
Select the Configuration Item(s) Down checkbox when scheduling downtimes in Changes/Tasks.