Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Integrate > Service Manager integration methods and tools > Event Services > Mapping events > Filtering events > Example: Event blocking with conditions

Example: Event blocking with conditions

This is an example of event blocking from two servers, hpe and falcon.

To block incident open events from both hpe and another server named dolphin, select or in the Condition field, 2 in the second Index field and dolphin in the second Value field on the External Filters tab. If you specify a condition (AND or OR), then you must complete both Index and both Value fields.

To prevent insertion of records in the eventin file, the Block Events? field must be true (checked).

To specify a time range for blocking, set the Start Blocking at and End Blocking at fields. In this example, use 08:00 for start blocking and 17:00 for end blocking.

With these settings, all inventory add (icma) events are blocked between 08:00 and 17:00 if they come from either the hpe or dolphin server. This action avoids unnecessary adds and updates if installation activity is scheduled to occur on the network during this time.

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