Integrate > Service Manager integration methods and tools > Event Services > Event Services and Change Management > Example: Open a change
Example: Open a change
This example uses the following parameters:
- category for adv-nam-desk-101 - Hardware
- external foreign ID - CM01
- requested by - System.Administrator
- assigned to - Servicedesk.Agent
The change contains a simple description while letting all other fields use default values.
The event register has the following specific fields:
- evtype is cm3rin
- evuser is System.Administrator
The external information string (EIS) is:
^CM01^open^^^Hardware^^^System.Administrator^^^^Servicedesk.Agent^^^^^^^^^^^^^^^^^^^^^^ ^^^^^^^^Move HP Pavilion M9160Elite to Mike's office.^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ ^^adv-nam-desk-101^^^ยทยทยท
The field positions correspond to the cm3r input event map as follows:
| Position | Field name | Value |
|---|---|---|
| 2 | foreign.id | CM01 |
| 3 | actiondummy | Open |
| 6 | category | Hardware |
| 9 | requested.by | System.Administrator |
| 13 | assigned.to | Servicedesk.Agent |
| 42 | description | Move HP Pavilion M9160Elite to Mike's office. |
| 76 | logical.name | adv-nam-desk-101 |
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