Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Integrate > HPE Universal CMDB (UCMDB) > Universal CMDB Integration Guide > Introduction > Purpose of the Integration > Retrieving the Actual State of UCMDB CIs

Retrieving the Actual State of UCMDB CIs

By default, HPE Service Manager only stores and displays the expected or managed state of CIs. The information Service Manager displays in the Configuration Management form is essentially the definitive list of attributes that the CI should have. However, the actual state of the CI may differ from the expected state.

The purpose of “Actual State” is to enable SM users insight into CIs’ current state as detected by “Discovery Tools” and populated in UCMDB. This state provides up-to-date information that may vary from the information displayed in SM both in content and in scope.

The “Actual State” of the CI is displayed in SM in order to enable the user to validate the current state of the CI that resides in UCMDB or in another data repository.

SM users retrieve the Actual State of CIs from UCMDB or additional data sources by viewing the CI's Actual State section in the SM Configuration Item form.

To view the actual state of the CI, you must first create an integration to an HPE Universal CMDB server. The HPE Universal CMDB server periodically discovers the actual state of CIs and records the actual state in the Configuration Management database. Service Manager accesses the actual state information by using a Web services connection. Service Manager sends the CI ID to the HPE Universal CMDB server and receives a full list of the attributes for that CI. Service Manager displays the CI attributes in the Actual State section of the Configuration Management form.

If a Service Manager CI does not have a matching CI in the HPE Universal CMDB server, Service Manager does not display the Actual State section. For example, you may track office furnishing CIs in Service Manager that cannot be discovered and tracked in HPE Universal CMDB.

To retrieve the actual state of a configuration item in Service Manager, follow these steps:

Click Configuration Management > Resources > Search CIs.
Use search or advanced search to find one or more records.
Select the CI with the actual state that you want to see.
From the CI detail form, open the Actual State section. Service Manager displays the actual state of the CI, as well as its UCMDB Id value.

Note The Actual State section is visible only if your system has an active integration to an HPE Universal CMDB server and the CI has a matching entry in the Configuration Management database. Service Manager does not display the Actual State section if there is no matching CI in the HPE Universal CMDB server.

Send Help Center feedback