Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Deleting document categories
You can delete a document category, but you should verify first that there are no documents in the category or in the subcategories under the category. When you delete a category, the system will not allow you to delete the category if there are documents in the category or one of its subcategories. However, if the documents are retired, the system will warn you that there are documents present in the category or its subcategories, but it will still allow you to delete the category. The category being deleted is removed from the retired documents record so that the document is no longer associated with the deleted category.
Documents cannot be managed in the knowledge management system without an assigned category because the Knowledge Management uses document categories to control access to the knowledge documents. All published documents and pending documents must have a category associated with them. Draft and retired documents do not require an assigned category.
A user with a KM ADMIN profile can view and unretire a document that does not have a category associated with it. If the KM ADMIN unretires a retired document without a category, the document is put in the workflow as a draft document.
When you unretire a document that has at least one category associated with it, the system puts the document into the workflow as a pending document.
We welcome your comments!
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