Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Knowledge Management > Knowledge Management overview > Searching the knowledgebases > Knowledge documents > Retired knowledge documents

Retired knowledge documents

A retired document is a knowledge document that is no longer searched during a knowledgebase search. A retired document can be deleted or unretired.

Before you retire a document, you should update any documents that link to the document you are retiring. When you attempt to retire a document that other documents link to, the system will not allow you to retire it. The system alerts you to the situation and then allows you to send these linked documents to workflow for review. You can then update the links or remove the links in these documents because Knowledge Management will not allow you retire a document that links to other documents in the knowledgebase.

The alert message includes the document IDs of the documents that need to be updated and placed in the Pending Documents queue. If you click OK, it then places those documents in the Pending Documents queue.

In the out-of-box system, users with KCS II or KCS III profiles can retire any of the published documents that are assigned to the document categories and subcategories to which they have access. A user with a KCS ADMIN profile can retire any draft or published document in any document category.

Send Help Center feedback