Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Knowledge Management > Knowledge Management overview > Knowledge Management sample data

Knowledge Management sample data

The following table provides an overview of the out-of-box sample data for Knowledge Management users. It specifies the knowledge groups, profiles, and document categories each user is associated with or has access to. These data demonstrate how knowledge groups, security profiles, and document categories interact to manage user access to knowledge documents.

User	KM Group	KM Profile	Document Categories
Amanda.Admin	HR KCS III	KCS III	HR
Harry.Incident, Clark.Change, and Rick.Problem	HR VIEWER	INTERNAL USER	HR
all operators with user role: incident manager, incident coordinator, problem manager, problem coordinator, change manager, change coordinator, and change approver	KCS III for Service Manager group	KCS III	Service Manager
all operators with userrole: incident analyst, problem analyst, change analyst	KCS II for Service Manager group	KCS II	Service Manager
all operators with userrole: service desk agent	KCS I for Service Manager Group	KCS I	Service Manager
all operators with userrole: self service	Service Manager External Viewers	DEFAULT	Service Manager
KM 3	KCS III for KM Group	KCS III	Service Manager > Knowledge Management
KM 2	KCS II for KM Group	KCS II	Service Manager > Knowledge Management
KM 1	KCS I for KM Group	KCS I	Service Manager > Knowledge Management

The following table lists the out-of-box document categories.

Service Manager
	Knowledge Managemen
		Knowledge Centered Support (KCS)
		Document Maintenance and Lifecycle
	Support
	Change Management
HR
	Benefits
	Policy

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