Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Example: Restart one process
The following example illustrates how to restart one processes on a Service Manager host because it is running consuming a high amount of system resources. This scenario uses the following system configuration:
System property | Value |
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Number of hosts | 3 |
Total Service Manager processes | 21 |
Threads per process | 40 |
Maximum number of concurrent users expected | 700 |
Maximum user capacity | 840 |
This horizontally scaled configuration can support 700 concurrent users with an extra 20% capacity to handle high usage and outages.
Problem
The system administrator notes that one Service Manager process is consuming a large amount of system resources such as CPU time or system memory.
Recommendation
While the root cause of the issue is being determined, the system administrator can schedule the restart of the Service Manager process. Restarting the process will temporarily free up system memory until the next system maintenance down time or until the root cause of the problem is identified and fixed.
The administrator uses the following command to restart the affected process:
sm -restart:0 -host:15.80.177.12 -pid:3433
This command causes process ID 3433 on the identified host to restart immediately. To provide the currently connected users time to save their work, the administrator adds the following parameters to the sm.ini file:
restartGraceInterval:15
The restartGraceInterval:15 value ensures that users on the Service Manager process have 15 minutes to save their work and re-login before the process restarts. Users who log off one process can immediately re-login and continue work on another available process.
Note: A host restart command does not restart the load balancer process. The only way to restart a load balancer process is to specify it by process ID. The system cannot accept new connection requests until after the load balancer process restarts.
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