Closure

Problem closure activities trigger the prompting of a closure code that identifies the type of activity category associated with the ability to close the Problem Record.

The possible values of Cause Code and Resolution are:

  • Automatically Closed
  • Not Reproducible
  • Out of Scope
  • Request Rejected
  • Solved by Change/Service Request
  • Solved by User Instruction
  • Solved by Workaround
  • Unable to solve
  • Withdrawn by User