Words and Phrases
Use > Problem Management > Problem Management overview > Problem Management phases > Problem Control overview > Problem Control activities
Problem Control activities
HPE Service Manager has an action for each ITIL-defined problem Control activity.
| ITIL activity | ITIL workflow | Service Manager phases | Possible HPE Service Manager actions |
|---|---|---|---|
| Problem Control | Problem Identification | Problem Identification and Classification | Click Problem Management > Problem Control > Create New Problem.
or Click Problem Management > Problem Control > Search Problems. |
| Problem Classification | |||
| Problem Investigation | Problem Investigation and Diagnosis | Click Problem Management > Problem Control > Search Problems. You can: Select a problem record that is in the problem Investigation and Diagnosis phase. Click More or the More Actions menu and choose Open Known Error to create a known error record. or Select a problem record that is in the problem Investigation and Diagnosis phase. Click More or the More Actions menu and choose Create Task to create a problem task record. Click Problem Management > Problem Tasks > Search Problem Management Tasks. |
|
| Problem resolution |