Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Problem Management > Problem Management Administration > Configure the Problem Management environment

Configure the Problem Management environment

Applies to User Roles:

System Administrator

System Administrators can modify the Problem Management environment parameters to match the operational requirements of their organization.

To configure a Problem Management environment, follow these steps:

Click Problem Management > Administration > Environment.
Select or clear the parameters and populate the required fields as appropriate to the Problem Management environment.
Configure the settings for your Problem environment.
Tip You can use the field help to view the description for each setting. To view the help on field:
- Web client: Select a field, and then press F1.
- Windows client: Select a field, and then press Ctrl+H.
Click Save.