Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Service Manager Reports > My reports > Create a report > Sample report for calculation

Sample report for calculation

Here is a sample calculation type report for your reference. This report displays the number of incidents opened, incidents closed, and the difference between these two numbers by quarter.

Note Select Calculation from the drop-down box next to the Type of chart field, and then you can see the calculation properties.

Fields	Value	Description
Type of chart	Line	Shows the current chart type. You can change it by selecting the chart type from the drop-down list.
Refresh Interval	Recurs every 1 day	Specifies the refresh interval to generate a new report according to your report configurations. Note This is for report data refresh only. Users need to manually refresh the report content or the dashboard to get the latest report data.
Aggregator	Count	Shows the data aggregation method. In this example, the report data is the count number of Incidents.
Group By Field - A1	Open Time: Quarter	Specifies the first field for calculation. This field shows that the number of open Incidents in each quarter during the specified time period.
Group By Field - A2	Close Time: Quarter	Specifies the second field for calculation. This field shows that the number of closed Incidents in each quarter during the specified time period.
Query - A1	open.time>startofyear(startofyear() - 1) and open.time< startofyear()	Shows the query content for the current report. This query means that the report collects all the open incidents from the start of the last year to the start of this year.
Query - A2	close.time>startofyear(startofyear() - 1) and close.time<startofyear()	Shows the query content for the current report. This query means that the report collects all the closed incidents from the start of the last year to the start of this year.
Calculation Formula	A1-A2 (Label: Dif)	Specifies the calculation formula you defined for this report. The formula in this example calculates that number difference between the open Incidents and the closed incidents. The Dif label is assigned for the calculated result and shown as the legend in the report.
	A1 (Label: In)	This formula means that the report also displays all the open incidents and assign the In label for this data. The label is shown as the legend in the report.
	A2 (Label: Out)	This formula means that the report also displays all the closed incidents and assign the Out label for this data. The label is shown as the legend in the report.
X-Axis Label	Quarter	Specifies the label for the X-axis in the report.
Y-Axis Label	Incident Count	Specifies the label for the Y-axis in the report.

Send Help Center feedback