Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Add reports to a dashboard
A dashboard enables you to view multiple reports about data in your system.
Note If the database changes, the dashboard contents change.
- Open the dashboard you want to modify.
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Click Add Content. A floating window is displayed to show the categories and the reports.
There are several ways to filter the displayed reports. You can select different report categories or chart types, and sort the results by name or update time. You can also search a report by report ID, or report name, which is always case insensitive.
Note The system does not display Hot Topic Map in the chart type drop-down list. However, you can search for a Hot Topic Map report by its report name or report ID, and then add this report to the dashboard.
Alternatively, if there is already a default dashboard, you can create a new report and add it directly to the dashboard. For more information, see Create a report.
- Click the plus ("+") button beside a report to add this report to the dashboard. The button changes to Ö after this report is added to the dashboard. By default, you can add up to eight reports to a dashboard. You can change the default value of Max reports per dashboard from Reporting > Administration > Report Settings.
- Click Close when you finished adding the reports.
Service Manager saves the modified dashboard automatically.
Related concepts
My reports
My dashboards
Report schedule and distribution
Report administration
Related tasks
Create a report
Create a dashboard
Create a report schedule
Related references
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