Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Service Manager Reports > Report administration > Report category > Add a report category

Add a report category

Report Administrator can create, update, and delete a report category. Report Designer, Report Manager, and Report Administrator can categorize a report, which enables users to find a report easily when adding content.

To create a new report category, follow these steps:

Click Reporting > Administration > Report Categories.
Type the name of the new report category in the Name field.
Type the description of the new report category in the Description field.
Select the table names to be grouped in this category from the drop-down list in the Applies To field.
Click New.
Click Save. A message appears that confirms that the report category record is added.

To update an existing report category, follow these steps:

Click Reporting > Administration > Report Categories.
Use search or advanced search to find one or more records. A list of report categories opens.
Select a report category from the list.
Update the required information.
Click Save. A message appears that confirms that the report category record is updated.

Note If you type a new report category when creating a report, this report category is only local and you can see this category only when you are adding a report to a dashboard.

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