Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Build the query strings
You can use query filters to define the report content logic when you create a report. This topic provides specifications to explain how to configure the strings for the query parameter when you create a report. The query display field is read-only, and you can use the query builder to define the condition for the report. HPE Service Manager also supports cross-table queries.
HPE Service Manager provides the following types of query parameters.
Query type | Sample | Procedure | |
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Simple query | Open incident backlog group by priority |
Click Query Builder to fill in the requirements for the query results. You can edit the filter fields and check the check box to specify the required conditions. Click OK to generate the query strings directly in the query display field. |
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Cross-table query | Open incident group by affected CI |
Click Query Builder and select Advanced Filter to specify the query conditions. For more information about how to use advanced filter, see Advanced filter and other related topics. Note All relationships between tables are stored in relatedObjectMap. |
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Advanced Query | Support variables | All incidents assigned to my group |
Select one assignment group. The query will be generated automatically, and then you can change the query to use the variables.
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Support JSCall | incident for falcon |
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Support RTE function | All incident assigned to me | assignee.name = operator()
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Support new method | startofyear, startofmonth, and startofweek |
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After you enter a query string, you can click Test Query to validate the query. A new message pops up, displaying the diagnostic information for this query string.
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When you enter 1=1 condition, Service Manager displays the following message:
Current search criteria is equal to "(1=1)", full table query would be needed.
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When the field is CLOB/BLOB, Service Manager displays the following message:
Partial File Scan might be needed since field "action" (on file probsummary) is mapped to BLOB/CLOB/TEXT/IMAGE [Description field in cm3r]
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When the field is not indexed, Service Manager displays the following message:
There is no index defined in dbdict for field "sysmodtime" (on file kmfeedback). [sysmodtime in kmfeedback]
Related concepts
My reports
My dashboards
Report schedule and distribution
Report administration
Related tasks
Create a report
Create a dashboard
Create a report schedule
Related references
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