Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Request Management > Request Management overview > Record Content > Priority, Impact, and Urgency identification

Priority, Impact, and Urgency identification

Priority, impact, and urgency indicators can be assigned automatically or manually to fulfill Service Catalog requests.

Impact is based on the scope of users impacted – the wider the users impacted the higher the impact. Urgency is based on the user input. HPE Service Manager automatically calculates the value for Priority based on the values specified for impact and urgency.

When the Service Catalog request is sent for fulfillment, however, the corresponding fulfillment modules can reevaluate the impact according to its own rules (for example, a change request, incident, or request record).

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