Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Request Management > Request Management overview > Service Request Record > Service Description

Service Catalog Description

The catalog manager can also:

Define Service Options for a Service Catalog item (for example, specify the color or size of a selected item). The options selected can be configured to trigger a cost adjustment for the item ordered.
Expose optional service levels.
Limit user's access to Service Catalog items based on their assigned role.

Finally, the management user interface also allows catalog managers to duplicate existing Service Catalog items, thereby facilitating the creation of new Service Catalog items.

After a Service Catalog item is defined, its details can be exposed to end users browsing or requesting services on the corporate intranet. For example, an e-mail Service Catalog item may list available options, costs, and service levels.

HPE Service Manager includes dozens of predefined Service Catalog items and bundles that span major categories. All the services can include Service Descriptions so the user making the request has clear information on what each service truly includes.

The Service Catalog is organized hierarchically. You can use the categories, subcategories, and items that are provided to structure the catalog. You also have the flexibility to modify, copy, and remove any of these to fit your needs. Any HPE Service Manager business service owner and the service catalog manager in particular, can create or maintain a catalog using a simplified HPE Service Manager interface and wizards to guide them in adding or changing service offerings. User can easily get products and services information from Service Catalog without needing to contact the service desk. Items in the Service Catalog can include an item picture, description, attachments, and purchasing options.

Types of catalog entries within categories and subcategories can include the following:

A request for fulfillment activities without a related purchase of goods — for example: office move
A purchase request with no related required fulfillment activities — for example: business cards
A request for physical goods and associated fulfillment activities — for example: memory upgrade
A bundle of multiple items, including multiple goods and fulfillment activities — for example: new employee setup
Project or Request for Services — for example: application-hosting service

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