Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Service Catalogs > Catalog Design > Service Catalog Connectors Overview

Service Catalog Connectors Overview

The Service Catalog module allows the Catalog Manager define how a service request must be routed for fulfillment.

Request processing is automated using other appropriate HPE Service Manager modules. For example, the HPE Service Manager Request Management module may be used to automate a “new employee setup” request, because this type of request has goods and services components that require defined ordering and sequencing processes that can be facilitated by the Request Management module.

Other types of service requests can be fulfilled in the Service Desk, Change Management, or other modules.

A catalog administrator defines the modules required to fulfill each service catalog item. Fulfillment can include creating sequenced or parallel tasks to fulfill the request, routing tasks to appropriate groups or staff, gathering required approvals, generating notifications and alerts, measuring response time based on applied SLAs, and so on.

The service catalog uses an open connector architecture, where new fulfillment connectors can be added to integrate with third-party or legacy tools.

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