Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Configuring the Service Manager web tier server URL

Log on to Service Manager as a System Administrator.
Go to System Administration > Base System Configuration > Miscellaneous > System Information Record.
Click the Active Integrations tab.
In the WebServer URL field, enter the URL of the Service Manager Web tier application server, for example, http://16.187.191.84:8080/webtier950/index.do.

Note Do not enter localhost as the Web tier server address even if the Web tier application server is on the same host machine as the Service Manager server is on. The Web tier server address must be the real hostname or IP address of the host machine.
Click Save.
Log out and log on to Service Manager again.