Install > Install and configure Smart Analytics > Install Smart Analytics > Set up Smart Analytics for Service Manager Service Portal

Set up Smart Analytics for Service Manager Service Portal

Note Before you install the SM Smart Analytics servers, make sure that your servers meet the system requirements as specified in System requirements.

Starting from Service Manager 9.50, you can set up Smart Analytics to be the search engine for the Service Manager Service Portal. The following section provides two scenarios:

Use full Smart Analytics for Service Manager Service Portal

  1. Run the Smart Analytics installer, and select Advanced Install as your installation type.

  2. On the Choose Distributed Components page, select Basic for SM Service Portal from the Install Template drop-down list.

  3. Follow the on-screen instructions to finish the installation. For detailed information about the configuration steps, see Install Smart Analytics on Windows.
  4. Required components for both Smart Analytics and Service Portal search are installed.

    In <Smart Analytics Installation>/IDOL/IDOLServer.cfg, you should find the following configurations:

           [DistributionIDOLServers]
    	Number=3
    	 
    	[IDOLServer0]
    	Name=SmartSearch
    	Host=<Smart Search Proxy Host IP>
    	Port=<SMART SERARCH PROXY PORT>
    	DistributeByFieldsValues=GlobalSearch
    	 
    	[IDOLServer1]
    	Name=Content1
    	Host=<MAIN CONTENT IP>
    	Port=<MAIN CONTENT PORT>
    	DistributeByFieldsValues=CONTENT1
    	 
    	[IDOLServer2]
    	Name=Content-Propel
    	Host=<PORTAL CONTENT IP>
    	Port=<PORTAL CONTENT PORT>
    	DistributeByFieldsValues=PROPEL

Use Service Manager Service Portal without Smart Analytics

  1. Run the Smart Analytics installer, and select Advanced Install as your installation type.

  2. On the Choose Distributed Components page, select Basic for SM Service Portal from the Install Template drop-down list, and then clear the check boxes for Image Server and CFS Server.

    Tip You can also manually delete the following folders after installation to save resources:

    • <Smart Analytics Installation>/level2proxy
    • <Smart Analytics Installation>/Content2
    • <Smart Analytics Installation>/Content3
  3. Follow the on-screen instructions to finish the installation. For detailed information about the configuration steps, see Install Smart Analytics on Windows.
  4. Required components for Service Portal search are installed.

    In <Smart Analytics Installation>/IDOL/IDOLServer.cfg, you should find the following configurations:

           [DistributionIDOLServers]
    	Number=2
    	 
    	[IDOLServer0]
    	Name=Content1
    	Host=<MAIN CONTENT IP>
    	Port=<MAIN CONTENT PORT>
    	DistributeByFieldsValues=CONTENT1
    	 
    	[IDOLServer1]
    	Name=Content-Propel
    	Host=<PORTAL CONTENT IP>
    	Port=<PORTAL CONTENT PORT>
    	DistributeByFieldsValues=PROPEL