Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Install > Install and configure Smart Analytics > Install Smart Analytics > Set up Smart Analytics for Service Manager Service Portal

Set up Smart Analytics for Service Manager Service Portal

Note Before you install the SM Smart Analytics servers, make sure that your servers meet the system requirements as specified in System requirements.

Starting from Service Manager 9.50, you can set up Smart Analytics to be the search engine for the Service Manager Service Portal. The following section provides two scenarios:

If you plan to use Smart Search for Service Portal, see Use full Smart Analytics for Service Manager Service Portal.
If you do not want to use Smart Search for Service Portal, see Use Service Manager Service Portal without Smart Analytics. In this case, KM search uses the Solr search engine and you only install components that are required for the portal search.

Use full Smart Analytics for Service Manager Service Portal

Run the Smart Analytics installer, and select Advanced Install as your installation type.
On the Choose Distributed Components page, select Basic for SM Service Portal from the Install Template drop-down list.
Follow the on-screen instructions to finish the installation. For detailed information about the configuration steps, see Install Smart Analytics on Windows.

Required components for both Smart Analytics and Service Portal search are installed.

In <Smart Analytics Installation>/IDOL/IDOLServer.cfg, you should find the following configurations:

       [DistributionIDOLServers]
	Number=3
	 
	[IDOLServer0]
	Name=SmartSearch
	Host=<Smart Search Proxy Host IP>
	Port=<SMART SERARCH PROXY PORT>
	DistributeByFieldsValues=GlobalSearch
	 
	[IDOLServer1]
	Name=Content1
	Host=<MAIN CONTENT IP>
	Port=<MAIN CONTENT PORT>
	DistributeByFieldsValues=CONTENT1
	 
	[IDOLServer2]
	Name=Content-Propel
	Host=<PORTAL CONTENT IP>
	Port=<PORTAL CONTENT PORT>
	DistributeByFieldsValues=PROPEL

Use Service Manager Service Portal without Smart Analytics

Run the Smart Analytics installer, and select Advanced Install as your installation type.
On the Choose Distributed Components page, select Basic for SM Service Portal from the Install Template drop-down list, and then clear the check boxes for Image Server and CFS Server.
Tip You can also manually delete the following folders after installation to save resources:
- <Smart Analytics Installation>/level2proxy
- <Smart Analytics Installation>/Content2
- <Smart Analytics Installation>/Content3
Follow the on-screen instructions to finish the installation. For detailed information about the configuration steps, see Install Smart Analytics on Windows.

Required components for Service Portal search are installed.

In <Smart Analytics Installation>/IDOL/IDOLServer.cfg, you should find the following configurations:

       [DistributionIDOLServers]
	Number=2
	 
	[IDOLServer0]
	Name=Content1
	Host=<MAIN CONTENT IP>
	Port=<MAIN CONTENT PORT>
	DistributeByFieldsValues=CONTENT1
	 
	[IDOLServer1]
	Name=Content-Propel
	Host=<PORTAL CONTENT IP>
	Port=<PORTAL CONTENT PORT>
	DistributeByFieldsValues=PROPEL

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