Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Administer > Status and notifications > Server log file > The System log file

The System log file

Applies to User Roles:

System Administrator

The System log (Syslog) file contains information about system events, such as failed logon attempts.

To view or edit system events in the Syslog file, follow these steps:

Click Tailoring > Database Manager. Or, type db in the command line, and then press Enter or click Execute Command.
Type syslog in the Form field, and then press Enter.
Type any search criteria in the appropriate fields, and then click Search.

A list of events in the Syslog file is displayed.
Select a system event in the list to display detailed information about the event. To edit the event, make the desired changes to the detailed information, and then click Save.

The Syslog file records the following types of event:

Successful logon

The following event is an example of a successful logon.

Event Type	Start Time	Stop Time	User Name	Terminal Name	Current Status	IP Address	PID
user	7/15/2013 1:27:56		falcon	SOAP-Windows 7	logged on	16.158.154.213	4

Failed logon

The following event is an example of a failed logon.

Event Type	Start Time	Stop Time	User Name	Terminal Name	Current Status	IP Address	PID
user	7/10/2013 20:12		ddd	SOAP-Windows 7	login failed	16.158.154.213	4

Note Failed logon events are recorded both when a user enters an incorrect password and when a user enters an incorrect user name.

Logout

The following event is an example of a logout.

Event Type	Start Time	Stop Time	User Name	Terminal Name	Current Status	IP Address	PID
user	7/7/2013 20:36	7/7/2013 22:33	falcon	SOAP-Windows 7	logged off	16.158.154.213	4

Scheduler starts

The following event is an example of a scheduler starting.

Event Type	Start Time	Stop Time	User Name	Terminal Name	Current Status	IP Address	PID
scheduler	7/14/2013 0:25		availability	availability	started		3

Note The IP address column is populated only if the event is triggered from a machine that is not the HPE Service Manager server.

Scheduler terminates

The following event is an example of a scheduler terminating.

Event Type	Start Time	Stop Time	User Name	Terminal Name	Current Status	IP Address	PID
scheduler	7/14/2013 0:25	7/14/2013 0:25	KMUpdate	SYSTEM	stopped		18

Note The IP address column is populated only if the event is triggered from a machine that is not the Service Manager server.