Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
---|---|---|
A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
---|---|---|
Two or more words in the same topic |
|
|
Either word in a topic |
|
|
Topics that do not contain a specific word or phrase |
|
|
Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
A combination of search types | ( ) parentheses |
|
Add commonly used elements in templates
This section describes how to add certain elements that you are likely to include in your email message.
Images
To post images in the message, you must store the images in a location that your email recipients can access and add image tags referencing the corresponding URLs.
Web URL
It is a common practice to include a Web URL in the email message pointing to the corresponding record so that the recipient can follow the link to view the record in a Service Manager web client. You can reference the web_url
variable that is defined in the expressions of the out-of-box templates.
You can keep one of the following statements and comment out the other one, depending on whether the email message is sent to an ESS user or a regular Web-tier user.
For ESS users:
var web_url = lib.urlCreator.getURLFromQuery(file_name,record_query,record_title);
For regular Web-tier users:
var web_url = lib.urlCreator.getESSURLFromQuery(file_name,record_query,record_title);
We welcome your comments!
To open the configured email client on this computer, open an email window.
Otherwise, copy the information below to a web mail client, and send this email to ovdoc-ITSM@hpe.com.
Help Topic ID:
Product:
Topic Title:
Feedback: