Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Send an HTML email message using the Notify option
To send an HTML email message using the Notify option, follow these steps:
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Open a record.
Example: Click Service Desk > Search Interaction to search for an interaction record.
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From the More menu option, click Notify.
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To send this message to individuals, specify the names of the recipients in the To field. To send this message to a distribution group, specify the name of the distribution group in the Group field.
- Specify the names of the recipients in the CC and BCC fields if necessary.
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Leave the Type field as Email.
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If multiple language versions of the associated HTML template are available, select a language in the Language field to indicate which language version of the template you want to use to send the email message.
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The Subject field displays the default subject text that is generated based on the HTML template associated with your current record type. You can modify the subject as appropriate.
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The message body area (the Content tab) displays the default message body that is generated based on the HTML template associated with your current record type. You can edit the message body as appropriate. You can click Source to toggle between the normal view and the source code view.
- From the Attachment tab, click Add Files to add attachments to the email message.
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Click Send to send the message.
We welcome your comments!
To open the configured email client on this computer, open an email window.
Otherwise, copy the information below to a web mail client, and send this email to ovdoc-ITSM@hpe.com.
Help Topic ID:
Product:
Topic Title:
Feedback: