Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Survey > Service Manager Survey > SM Survey setup > Set up HTML Email for SM surveys

Set up HTML Email for SM surveys

User roles: System Administrator

For the SM Survey feature to work, you need to set up HTML Email (JavaMail) by configuring the required emailout parameters. For more information about the emailout parameters, see Emailout parameters in the sm.ini file.

To set up HTML Email, follow these steps:

Navigate to the RUN folder of the Service Manager Server.
Open the sm.cfg file in a text editor, and add the emailout parameter in the file:

sm -emailout
Open the sm.ini file in the RUN folder, and add the following emailout parameters as well as the queryhashcode parameter:
```
smtphost:smtp3.mycompany.com
smtpport:25
mailFrom:sender@mycompany.com
queryhashcode:<hostname>:<port>
```
Where:
- smtphost is the name of the SMTP server host for client requests
- smtpport is the communications port that the SMTP server uses
- mailFrom is any email address that you want to appear as the sender in the survey emails. The mailFrom parameter must use an email address format, but does not have to be a real email address.
- <hostname> is the Service Manager Server host name and must be identical to the value specified in the serverHost parameter in the Service Manager web tier configuration file (web.xml)
- <port> is the communications port of the the Service Manager Server. For example: 13080.
Tip Instead of configuring the parameters in the two configuration files, you can also configure all of these emailout parameters in the sm.cfg file:
sm -emailout -smtphost:smtp3.mycompany.com -smtpport:25 -mailFrom:sender@mycompany.com -queryhashcode:<hostname>:13080
Save the files and restart the Service Manager server.
Log in to Service Manager, and do the following:
1. Navigate to System Status.
2. Make sure that the SMTPMail background process is running. If it is not displayed in the list, click Start Scheduler and double-click the emailout.startup scheduler.

Next, you need to specify your survey portal URL. For details, see Specify the survey portal URL.

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