Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Develop > Tailoring > Data management > Help systems > Field help editor > Creating field help

Creating field help

When creating field help, keep in mind that the forms you see as you step through a process may not be the ones the user sees. What you are looking at is, most likely, not the only place the field is displayed.

The forms displayed vary with the choices the user makes.
The fields displayed on the forms vary with the choices the user makes and with his permissions.
The use of the field varies depending on user permissions and where the field is being displayed. (For example, if data gets entered into read-only fields.)

When creating field help, you may need to do any of these tasks:

Access the help table.
Add or edit field help records.
Run a query against the help table.
Export a batch of existing field help records and edit them.
Import a batch of new or edited field help records.
Perform a mass update on a list of help records.
Unload a batch of field help records from your local machine and load them into the development machine.
Review new or updated field help records.

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