Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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View messages
Applies to User Roles:
All roles
Service Manager messages appear at the top of the detail window.
Icon | Icon name | Meaning |
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Information | Information about the most recent action | |
Warning | A warning about the most recent action | |
Error | The most recent action caused an error to occur |
To view all messages in a Service Manager session:
- Click the message icon to open the Messages window.
- To copy a message, select the message and use any standard Windows copy operation, such as Ctrl+C, to copy it to the clipboard.
- Click the Close button to close the Messages view.
- To erase all messages, click Erase.
Note: If you enable the Messages view from the Service Manager Preferences dialog, it appears automatically when messages occur.
Related concepts
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