Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Administer > Time Period management > Working with time periods > Activate or deactivate a time period occurrence

Deactivate or activate a time period occurrence

Once you have added rules to a time period, the occurrences are automatically calculated and displayed in the record. By default, all occurrences are automatically activated after the time period is approved; however you can manually deactivate an individual occurrence and activate it later if needed.

To cancel an occurrence in a time period, follow these steps:

Navigate to Time Period Management > Search Time Periods, to open the time period record.

In the Occurrences section, locate an occurrence and do the following according to the current phase of the time period:

Phase
Planning or Approval	In the Activate after approval column, click Yes or No to change to the opposite value. Yes means the occurrence is activated after approval while No means the occurrence stays inactive after approval.
Published	In the Status column, click Active to deactivate or click Inactive to activate, and then enter an explanation about the status change if required. The value now changes from Active to Inactive or from Inactive to Active. Note After approval the Activate after approval column is no longer displayed. Instead the Status column is displayed as a link. Clicking the Active or Inactive link deactivates or activates the occurrence. As a normal user (with only update rights), you can always deactivate occurrences, but you cannot reactivate occurrences once the record is published; to reactivate an occurrence after the approval phase, you must have Expert or Approval rights to a time period record. Normal users are disallowed to play with the status of the occurrences.

Phase

Planning

Approval

In the Activate after approval column, click Yes or No to change to the opposite value.

Yes means the occurrence is activated after approval while No means the occurrence stays inactive after approval.

Published

In the Status column, click Active to deactivate or click Inactive to activate, and then enter an explanation about the status change if required. The value now changes from Active to Inactive or from Inactive to Active.

Note

After approval the Activate after approval column is no longer displayed. Instead the Status column is displayed as a link. Clicking the Active or Inactive link deactivates or activates the occurrence.
As a normal user (with only update rights), you can always deactivate occurrences, but you cannot reactivate occurrences once the record is published; to reactivate an occurrence after the approval phase, you must have Expert or Approval rights to a time period record. Normal users are disallowed to play with the status of the occurrences.

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