Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Description of View/Merge results
The search criteria, search results, and a description of the applicable action for each result are described in the table below.
|
Field |
Definition |
|---|---|
|
Enter the name of the object you want to search for, or leave this field blank to return objects with any name. The object name is typically the unique identifier in the database table specified for the object type. |
|
|
Enter the type of object you want to search for, or leave this field blank to return all object types. Some of the object types you could search for are: Application Cluster, Object, Process, ScriptLibrary, displayoption, format, formatctrl, help, joindefs, link, scmessage, screlconfig, triggers, and wizard. |
|
|
Select this option to search for new objects that were added to the system by the patch. These objects did not exist in your system before this update. No further action is necessary for objects with this result. |
|
|
Select this option to search for objects that encountered an error while being updated by the Applications Patch Manager. For more information about the error, review the sm.log file and the except.log file in the patch directory. Required Action: Fix the cause of the error in a copy of your production system, and then apply the patch again. |
|
|
Result: Forced |
Select this option to search for objects that were tailored on your HPE Service Manager system, where the Applications Patch Manager added the new object and backed up your tailored object as a revision. You will only see this result after applying the production patch. No further action is necessary for objects with this result. |
|
Select this option to search for objects that were tailored on your HPE Service Manager system, that were marked as reconciled during a previous upgrade or patch release, or where your object was not changed and the Applications Patch Manager added a new object NEW9.51.00xx<object name>. Required Action: Choose one of the following for each object with this result.
|
|
|
Select this option to search for objects that you have already marked as Reconciled. No further action is necessary for objects with this result. |
|
|
Select this option to search for objects that were tailored on your Service Manager system, and where your object was not changed and the Applications Patch Manager added a new object NEW9.51.00xx<object name>. You will only see this result after applying the out-of-box patch. Required Action: Choose one of the following for each object with this result.
|
|
|
Select this option to search for objects that were automatically updated by the Applications Patch Manager. These are objects that were not tailored on your HPE Service Manager system. No further action is necessary for objects with this result. |
|
|
Select this option to search for objects that were already the latest version. No further action is necessary for objects with this result. |
We welcome your comments!
To open the configured email client on this computer, open an email window.
Otherwise, copy the information below to a web mail client, and send this email to ovdoc-ITSM@hpe.com.
Help Topic ID:
Product:
Topic Title:
Feedback: