Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Applications upgrade
You can upgrade your existing HPE Service Manager applications to version 9.51 applications using the Upgrade Utility and resolving the differences between the two versions.
What are applications?
Applications are the Service Manager modules and their related configuration files. For example, Incident Management and Change Management are Service Manager applications.
New features that require an applications upgrade
Some new features provided by the release of Service Manager 9.51 require an applications upgrade. The following new features provided by the release of Service Manager 9.51 require an applications upgrade:
- Enhanced Service Desk, Incident Management, Problem Management, Change Management, Request Fulfillment Management, Service Catalog Management (provided since Service Manager 9.50), and Service Level Management based on Process Designer (provided since Service Manager 9.40)
- Process Designer framework
- Smart Analytics (provided since Service Manager 9.40)
- Mobile Applications
- Service Request Catalog (SRC)
- Case exchange
- Smart email
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Service Portal (provided since Service Manager 9.50)
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Simplified interaction (provided since Service Manager 9.41)
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Logical Name (provided since Service Manager 9.41)
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Smart search (provided since Service Manager 9.41)
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Service Manager Collaboration (provided since Service Manager 9.41)
- Accessibility for the embedded Service Manager Calendar
- Service Manager Reports (provided since Service Manager 9.40)
- Service Manager Survey (provided since Service Manager 9.40)
- Entity Relationship Diagram (ERD and Data integrity check) (provided since Service Manager 9.40)
- The Primary Key and
Not Nullconstraints (provided since Service Manager 9.32)
We welcome your comments!
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