Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Step 4: Test the test environment
After you apply the custom upgrade on the test environment, perform user acceptance testing and load testing for all features, especially customized applications. Test the upgraded system with the new Service Manager client to verify any changes you have made in reconciliation. If the upgrade process has any problems, you need to contact HPE Customer Support. After you complete testing of the upgraded system, you can use it to upgrade your production system.
To test the test environment, follow these steps:
- Return the system to a normal operating environment.
- Install and configure the Service Manager client for the target version (see instructions in the HPE Service Manager Installation Guide).
- Use the new Service Manager client to log on.
- Review the features described in the Service Manager 9.51 Help Center.
- Use the new Service Manager client to thoroughly test the upgraded system. Test all features that your users will access. Pay particular attention to areas that were modified on your system.
We welcome your comments!
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