Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Task Planner data migration
In versions of Service Manager earlier than 9.40, Task Planner data is stored in the changeModel and changePlan tables. However, in Service Manager 9.40, Task Planner data is stored in the changePlan table only. Therefore, two data migration settings are provided to migrate Task Planner data from Service Manager 9.40 and earlier versions.
Migrate legacy change model Task Planner data to new Task Planner
Default settings:
Source table |
changeModel |
Target Table |
changePlan |
Query |
not null(tasks) |
Batch Update |
false |
Field mapping:
Target field |
Source field |
---|---|
fileName |
|
number |
id |
Value mapping:
Target value mapping field |
Mapping type |
Condition |
Target value |
---|---|---|---|
fileName |
fixedValue |
changeModel |
Post script:
for(var i=0;i<$sourceTable.tasks.length();i++){ $targetTable.tasks[i].taskId=$sourceTable.tasks[i].taskId; $targetTable.tasks[i].taskCoords=$sourceTable.tasks[i].taskCoords; $targetTable.tasks[i].dependentIds=$sourceTable.tasks[i].dependentIds; $targetTable.tasks[i].dependentCoords=$sourceTable.tasks[i].dependentCoords; $targetTable.tasks[i].taskCategory=$sourceTable.tasks[i].taskCategory; $targetTable.tasks[i].taskTemplate=$sourceTable.tasks[i].taskTemplate; $targetTable.tasks[i].taskDescription=$sourceTable.tasks[i].taskDescription; $targetTable.tasks[i].openInPhase=$sourceTable.tasks[i].openInPhase; $targetTable.tasks[i].closeByPhase=$sourceTable.tasks[i].closeByPhase; $targetTable.tasks[i].activeCond=$sourceTable.tasks[i].activeCond; $targetTable.tasks[i].activeCondXML=$sourceTable.tasks[i].activeCondXML; $targetTable.tasks[i].activeCondDesc=$sourceTable.tasks[i].activeCondDesc; $targetTable.tasks[i].mandatory=$sourceTable.tasks[i].mandatory; } $targetTable.doUpdate();
Migrate legacy change instance Task Planner data to new Task Planner
Default settings:
Source table |
changePlan |
Target Table |
changePlan |
Query |
null(fileName) |
Batch Update |
true |
Field mapping:
Target field |
Source field |
---|---|
fileName |
fileName |
Value mapping:
Target value mapping field |
Mapping type |
Condition |
Target value |
---|---|---|---|
fileName |
fixedValue |
cm3r |
Migrate legacy change/task data to new Task Planner
In Service Manager Hybrid, task information is stored in the change’s task plan. Change task information must be migrated to the new Task Planner. To do this, use the “Legacy change/task data to new taskplanner” data migration setting in the data migration tool.
Default settings:
Source table |
cm3r |
Target Table |
changePlan |
Query |
open=true |
Batch Update |
Field mapping:
Target field |
Source field |
---|---|
fileName |
|
Number | header,number |
Value mapping:
Target value mapping field |
Mapping type |
Condition |
Target value |
---|---|---|---|
fileName |
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