Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Upgrade > Upgrade the applications from a version earlier than 9.50 > Upgrade tasks on the development environment > Step11: Migrate Process Designer data

Step11: Migrate Process Designer data

You can use the data migration tool to migrate data from legacy process records to new process records within the same Service Manager system. It is not used to migrate data across different Service Manager systems. You can configure the migration tool from the GUI, and it requires administrator privileges.

The migration tool allows an operator to configure the field/value mapping between two files. It also covers customized fields. The out-of-box Process Designer provides several sample migration scripts that you can choose to use according to your migration scenario.

Caution During data migration, there are no dependencies between the modules, however the scripts for each specific module must be executed in the listed order.

Module	Script
PD Framework	Legacy change model taskplanner data to new taskplanner Legacy change instance taskplanner data to new taskplanner Legacy change/task data to new taskplanner
Problem	Legacy problem to new problem Legacy problem task to new problem task Legacy known error to new known error Legacy Process Designer known error to new Process Designer known error Legacy known error related record migration Legacy known error attachment to new known error attachment
Service Level Agreement	Legacy SLA to new Agreement
Service Catalog	Legacy Catalog Items to new Catalog Items

If further migrations are needed, an administrator can use these samples to define their own. Considering that some tables typically have a large data volume, the Data Migration tool supports an SQL batch update mode to ensure good performance.

Note We recommend that you back up the production data before migration.

Run the scripts for specific modules as follows:

Module		9.3x non PD	9.3x PD3	9.3x PD4	9.40 Classic / 9.41 Classic	9.40 Codeless / 9.41 Hybrid / 9.41 Codeless
PD Framework	Legacy change model taskplanner data to new taskplanner		√	√
	Legacy change instance taskplanner data to new taskplanner		√	√
	Legacy change/task data to new taskplanner	√			√
Problem	Legacy problem to new problem	√	√		√
	Legacy problem task to new problem task	√	√		√
	Legacy known error to new known error	√	√		√
	Legacy PD known error to new PD known error			√
	Legacy known error related record migration	√	√		√
	Legacy known error attachment to new known error attachment	√	√		√
Service Level Agreement	Legacy SLA to new Agreement	√	√	√
Service Catalog	Legacy Catalog Items to new Catalog Items	√	√	√	√	√

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