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- Appendix D: Troubleshooting
- Troubleshooting: SQL Compare cannot run for unsupported version
- Troubleshooting: Applying upgrade cannot run for unsupported version
- Troubleshooting: Some data files are missing from the Upgrade Utility package
- Troubleshooting: The Upgrade Utility appears to stop responding
- Troubleshooting: The client session was terminated during an upgrade
- Troubleshooting: Unexpected errors during an upgrade
- Troubleshooting: Upgrade failed with a "Not enough shared memory available" error
- Troubleshooting: Database transaction log full
- Troubleshooting: Integrations do not work after an application upgrade
- Troubleshooting: Automatic merge fails
- Troubleshooting: Unable to open and view the upgrade results after upgrade
- Troubleshooting: Unable to submit service items in SRC
Troubleshooting: Database transaction log full
Symptoms
The process ended abruptly when you were loading data or applying an upgrade. The sm.log file contains error messages that resemble the following:
[Microsoft][ODBC SQL Server Driver][SQL Server] The log file for database 'DB_Name' is full. Back up the transaction log for the database to free up some log space. (message,add.schedule)
An error occurred while attemping to add a record (file.load,add.record.0)
Resolution
Running an upgrade generates a huge number of transactions and this is likely to make the transaction log full. Restore the database to the latest pre-upgrade state, refer to the documentation for your RDBMS to increase the database transaction log size or enable auto-growth, and then restart the upgrade.
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