Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |

Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Understanding the return codes provided by Web Services
Currently the status attribute always contains either "SUCCESS" or "FAILURE." A best practice is to check either the status to see if it has the value “SUCCESS” or to check the return code to see if it is zero. All other values equate to FAILURE. The value of the message attribute is a string which corresponds to the return code value. The Service Manager server global JavaScript method called RCtoString()will convert a particular integer return code value to the corresponding message text. The following are the currently defined values:
Value | Definition |
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0 | Success |
1 | Bad Length |
2 | Bad Serial Number |
3 | Resource Unavailable |
4 | Unable to Terminate |
5 | Resource Not Available |
6 | Resource Expired |
7 | Specified Name Not Found |
9 | No (more) records found |
10 | No messages |
11 | No query words |
12 | No stop words |
13 | No string |
14 | No such word |
15 | Not enough memory |
16 | Already exists |
17 | Shutdown error |
18 | Stop words not found |
19 | Too many documents |
20 | Unable to open file for output |
21 | Waiting for resource |
22 | Word length too long |
23 | Duplicate file system |
24 | Duplicate IPC Key |
25 | IPC Key Not Found |
27 | Wrong owner |
28 | Not authorized |
29 | Invalid Userid Specified |
30 | Invalid Password Specified |
31 | New Password is Invalid |
32 | Password Expired |
33 | Authority Revoked |
34 | Max Attempts to Login Exceeded |
35 | Max Number of Logins Exceeded |
36 | Invalid terminal for user |
37 | Invalid Authorization Code |
38 | Maximum users exceeded |
39 | Named user already logged in |
40 | Not a named user and no floating users available |
41 | User Already Logged In |
42 | Forced synchronization |
43 | IR read count mismatch |
44 | Seek error |
45 | 24x7: DBLOG error |
46 | Open error |
47 | Error closing remote file |
48 | Duplicate key |
49 | Null key |
50 | All null keys |
51 | Record modified since last retrieved |
52 | Record deleted since last retrieved |
53 | Trigger Error |
54 | Not supported |
55 | Record no longer qualifies |
56 | Query timed out |
57 | Unable to delete file |
58 | Partially-keyed or non-keyed query |
59 | Error occurred in parsing |
60 | Shared memory version mismatch |
61 | Distributed Lock Manager cannot lock item |
62 | Refresh not needed |
63 | Userid expired |
64 | Userid inactive |
65 | SQL conversion skipped for this file |
66 | Query could not be parsed |
67 | file could not be opened |
68 | User is not located in LDAP |
69 | User is not allowed to use ODBC driver |
70 | Invalid SOAPaction / unrecognized application action |
71 | Validation failed |
72 | User is not allowed to use SOAP API |
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