Troubleshooting and Limitations

Troubleshooting and Limitations – Service Anywhere Push Integration

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

The Service Anywhere push adapter assumes that relationships comply with the Universal Data Model specification. The adapter pushes CIs that comply with the specification, and ignores those that do not comply.

PROBLEM: On the first synchronization from Service Anywhere to UCMDB, you may see an error message displayed similar to the following:

Integration Point doesn't exist. No adapter for given target.

Workaround: To remedy this, do the following:

Log in to the UCMDB instance.
Go to Data Flow Management > Integration Studio.
Right-click the integration point: <endpoint name>_<tenant id>, and click Edit. The Edit Integration Point dialog box is displayed.
Deselect Is Integration Activated.
Click OK.
Reselect Is Integration Activated.
Click OK.
Go to the job in UCMDB and run a full synchronization.