Overview

UCMDB-ServiceNow integration using the enhanced generic adapter supports Data Push into ServiceNow and Population from ServiceNow.

The ServiceNow enhanced generic adapter is based on the Generic Adapter Framework. For more information about developing Generic Adapter, see the HPE Universal CMDB Developer Reference Guide.

The jobs enable you to integrate CIs and relationships between UCMDB and ServiceNow. The integration uses XML mapping frameworks that enable you to dynamically map CI types between UCMDB and ServiceNow, without requiring code changes. You can use Graphic Mapping Tool and speed up the mapping file creation. It has also capability of ServiceNow class model retrieval.

  • Data push into ServiceNow provides the ability to push CIs and relationships from UCMDB to ServiceNow.

  • Data population from ServiceNow provides the ability to import CIs and relationships from ServiceNow into UCMDB.
  • External class model retrieval allows a user to use a Graphical Mapping Tool to create mapping files used by the adapter.