Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- ServiceNow Integration Using Enhanced Generic Adapter
- Overview
- Supported Versions
- ServiceNow Prerequisites
- Out of the Box Connector Update Set
- Setting up ServiceNow for the UCMDB Integration
- Push Integration with ServiceNow
- Population from ServiceNow
- External Class Model Flow
- Connectors
- Configuration
- Create a Custom coalesce Field instead of Using the Correlation ID Field
- Troubleshooting – ServiceNow Integration Using Enhanced Generic Adapter
Overview
UCMDB-ServiceNow integration using the enhanced generic adapter supports Data Push into ServiceNow and Population from ServiceNow.
The ServiceNow enhanced generic adapter is based on the Generic Adapter Framework. For more information about developing Generic Adapter, see the HPE Universal CMDB Developer Reference Guide.
The jobs enable you to integrate CIs and relationships between UCMDB and ServiceNow. The integration uses XML mapping frameworks that enable you to dynamically map CI types between UCMDB and ServiceNow, without requiring code changes. You can use Graphic Mapping Tool and speed up the mapping file creation. It has also capability of ServiceNow class model retrieval.
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Data push into ServiceNow provides the ability to push CIs and relationships from UCMDB to ServiceNow.
- Data population from ServiceNow provides the ability to import CIs and relationships from ServiceNow into UCMDB.
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External class model retrieval allows a user to use a Graphical Mapping Tool to create mapping files used by the adapter.
