Out of the Box Connector Update Set

Along with this connector, there is an Update Set that can be loaded into ServiceNow. The update set will create a global application to serve this integration. The Update Set contains the following:

Object type Details
Application menu

Application menu holding the structure of the UCMDB–ServiceNow Integration application:

  • Create New Inbound Service
  • List all inbound services
  • List all transform maps
  • Business rules
  • Contact support
Inbound services

Inbound services starting with ucmdb_integ_* for the following class models:

  • AIX Server
  • HP-UX Server
  • Windows server
  • Linux Server
  • Unix Server
  • Computer
  • Network Adapter
  • IP Address
  • File System
  • Storage Device
  • Business Service
  • Application
  • Printers
  • ESX Server
  • Web Server
  • Database
  • Load Balancer
  • Network Gear
  • Cluster Virtual IP
  • Cluster Resource
  • Cluster Node
  • Windows Cluster
  • Cluster
  • CI Relationship
Transform maps Transform maps for the inbound services listed bellow
Role User role for integration with minimal rights to create update CIs and load OOB and external class models.
ACLs
  • A create, write and read ACL for each created inbound service
  • A read ACL for the following sys tables to be able to load class models and transform maps.

    • sys_db_object

    • sys_dictionary

    • sys_import_set_row

    • sys_transform_entry

    • sys_glide_object

To load the XML file that is located in the \runtime\probeManager\discoveryResources\ServiceNowGenericAdapter\UCMDB_SNOW_update.zip folder, do the following:

  1. Log in to ServiceNow as an administrator.
  2. Go to System Update Sets > Retrieved Update Sets.
  3. Click Import Update Sets from xml and load the xml file.
  4. Run a preview of the imported Update Set to detect any collisions with existing configuration.
  5. Solve the exception if needed and then click Commit Update Set.

To cover additional class models that are not included in this package, see Create Inbound Services for Class Models.