Out of the Box Connector Update Set

Along with this connector, there is an Update Set that can be loaded into ServiceNow. The update set will create a global application to serve this integration. The Update Set contains the following:

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Object type	Details
Application menu	Application menu holding the structure of the UCMDB–ServiceNow Integration application: Create New Inbound Service List all inbound services List all transform maps Business rules Contact support
Inbound services	Inbound services starting with ucmdb_integ_* for the following class models: AIX Server HP-UX Server Windows server Linux Server Unix Server Computer Network Adapter IP Address File System Storage Device Business Service Application Printers ESX Server Web Server Database Load Balancer Network Gear Cluster Virtual IP Cluster Resource Cluster Node Windows Cluster Cluster CI Relationship
Transform maps	Transform maps for the inbound services listed bellow
Role	User role for integration with minimal rights to create update CIs and load OOB and external class models.
ACLs	A create, write and read ACL for each created inbound service A read ACL for the following sys tables to be able to load class models and transform maps. sys_db_object sys_dictionary sys_import_set_row sys_transform_entry sys_glide_object

Object type

Details

Application menu

Application menu holding the structure of the UCMDB–ServiceNow Integration application:

Create New Inbound Service
List all inbound services
List all transform maps
Business rules
Contact support

Inbound services

Inbound services starting with ucmdb_integ_* for the following class models:

AIX Server
HP-UX Server
Windows server
Linux Server
Unix Server
Computer
Network Adapter
IP Address
File System
Storage Device
Business Service
Application
Printers
ESX Server
Web Server
Database
Load Balancer
Network Gear
Cluster Virtual IP
Cluster Resource
Cluster Node
Windows Cluster
Cluster
CI Relationship

Transform maps

Transform maps for the inbound services listed bellow

Role

User role for integration with minimal rights to create update CIs and load OOB and external class models.

ACLs

A create, write and read ACL for each created inbound service
A read ACL for the following sys tables to be able to load class models and transform maps.
- sys_db_object
- sys_dictionary
- sys_import_set_row
- sys_transform_entry
- sys_glide_object

To load the XML file that is located in the \runtime\probeManager\discoveryResources\ServiceNowGenericAdapter\UCMDB_SNOW_update.zip folder, do the following:

Go to System Update Sets > Retrieved Update Sets.

Click Import Update Sets from xml and load the xml file.

Run a preview of the imported Update Set to detect any collisions with existing configuration.

Solve the exception if needed and then click Commit Update Set.

To cover additional class models that are not included in this package, see Create Inbound Services for Class Models.