Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Push Integration Mechanism
The components responsible for the ServiceNow integration are bundled in the ServiceNow Integration package, ServiceNow_Integration.zip.
The integration mechanism works as follows:
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The Integration job queries UCMDB for CIs and relationships.
When an ad-hoc job is run from the integration point in the Integration Studio, the integration receives the names of the integration queries defined in the job definition, for that integration point.
It queries UCMDB for the results of these queries (new, updated and deleted CIs and relationships) and then applies the mapping transformation according to the predefined XML mapping files for every TQL query.
It then pushes the data to the Data Flow Probes.
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The integration job sends the data to ServiceNow.
Next, on the Data Flow Probe side, the integration process receives the CI and relationship data sent from the UCMDB server, connects to the ServiceNow server using the Direct Web Services SOAP API, and transfers the CIs and relationships.
Since the ServiceNow coalescing (CI reconciliation) mechanism is not available for the Direct Web Services API, a mapping of UCMDB CI IDs to ServiceNow SysIds is maintained on the Data Flow Probe. This mapping is used to update and delete CIs and relationships in ServiceNow.
