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Create RFC for Policy Remediation Dialog Box

This dialog box enables you to create an RFC to remediate a CI that breaches a configuration policy, which will be validated in Service Manager.

To access Select one or more CIs that breach a policy and click in the Composite CIs pane of the Explore Views module. Select a policy and click Continue.
Important information

Enter a title and select the relevant information for the RFC that you are creating to remediate the policy.

By clicking Submit, you are creating an RFC and manually relating it to the selected CIs.

User interface elements are described below:

UI Elements (A-Z) Description
Affected CIs The list of changes that were marked for authorization in the Composite CIs pane.
Category Select a category from the displayed list of category values (set in the Settings module). For details, see RFC Creation.
Description

The list of CIs and the required actions that should be performed for each CI.

If a single CI has been selected, an automatically generated description is displayed.

Impact Select the widest range of impact that the change will have from the displayed list of values (set in the Settings module). For details, see RFC Creation.
Requested end date The date by which the RFC should be executed.
Risk assessment Select the level of risk for the changed CI from the displayed list of values (set in the Settings module). For details, see RFC Creation.
Service The list of services that are available to the CI.
Title Enter a title for the RFC, for example, a short summary of the requested changes.
Urgency Select the level of urgency for the change in the CI from the displayed list of values (set in the Settings module). For details, see RFC Creation.