Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Create New RFC Dialog Box
This dialog box enables you to create an RFC for specific CIs, which will be validated in Service Manager.
To access |
Select one or more CIs and click in the Composite CIs pane of the Explore Views module. Click Continue. |
Important information |
Enter a title and select the relevant information for the RFC that you are creating. By clicking Submit, you are creating an RFC and manually relating it to the selected CIs. |
Relevant tasks | Create an RFC for a Specific CI |
See also |
User interface elements are described below:
UI Elements (A-Z) | Description |
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Affected CIs | The list of changes that were marked for authorization in the Composite CIs pane. |
Category | Select a category from the displayed list of category values (set in the Settings module). For details, see RFC Creation. |
Description | The list of CIs and the required actions that should be performed for each CI. |
Impact | Select the widest range of impact that the change will have from the displayed list of values (set in the Settings module). For details, see RFC Creation. |
Requested end date | The date by which the RFC should be executed. |
Risk assessment | Select the level of risk for the changed CI from the displayed list of values (set in the Settings module). For details, see RFC Creation. |
Service | The list of services that are available to the CI. |
Title | Enter a title for the RFC, for example, a short summary of the requested changes. |
Urgency | Select the level of urgency for the change in the CI from the displayed list of values (set in the Settings module). For details, see RFC Creation. |