Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Integration with Service Manager
Configuration Manager enables you to push CIs from UCMDB to Service Manager in authorized as well as actual state. When you create a new integration point in UCMDB using the ServiceManagerAdapter9.x adapter, you can select from which state data should be pushed. For details, see New Integration Point/Edit Integration Point Dialog Box. However, you can only access the Data Flow Management module in UCMDB when you are logged in to Configuration Manager in the actual state.
When setting up an integration, you must load the cm4sm.unl file into Service Manager. This file enables the service that allows integration between Service Manager and Configuration Manager. For details, see Import a UNL File into Service Manager.
Both planned and unplanned changes are taken into consideration before they are authorized. One of the following scenarios is possible:
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Planned change—one or more related RFCs have already been opened for a discovered change. When they are authorized, the related RFCs are then validated.
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Unplanned change—no RFC had previously been opened for the change.
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If the change does not affect the CI (for example, if the discovery pattern for this CI changed), you can authorize the change without creating an RFC.
- If there is an actual change to the CI or its attributes, you can create an RFC through Configuration Manager.
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As part of the offline analysis process, Configuration Manager checks and stores RFCs that are related to changed CIs. The following CIs are checked for RFCs:
- Changed CIs
- Containers of changed CIs
- Relations of changed CIs
For each CI in a managed view, the analysis process checks if the CI has a related RFC. If no related RFC is found for a CI, then the containing CI is queried for RFCs, and if there is no RFC on the containing CI, the connected CIs are checked.
Note that the same RFC can be related to more than one CI, and a single CI can also be related to several RFCs. For example, if an RFC is found on a host in one view, the same RFC is related to the host in other views.
There are four possible relationships between CIs in Configuration Manager and RFCs in Service Manager:
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Direct—a CI has a direct relation to an RFC.
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Container—the container of a CI has a relation to the RFC.
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Manual—an RFC is manually created for a changed CI.
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Relation—multiple CIs that are related to each other are related to the same RFC.
For details about creating RFCs, see:
