Install > Support Matrix

Discovery and Integrations Content Pack Support Matrix

Software version: Content Packs 11.00 ~ 27.00 (CP11 ~ CP27)

Latest software release date: May 2018

Document update date: May 2018

 

This document provides the following information about the Universal Discovery Content Pack releases:

Support Matrix

 

Table 1. Universal Discovery Content Pack Releases vs. Supported UCMDB Versions
Content Pack Release Supported UCMDB Versions
10.00 10.01 10.10 10.11 10.20 10.21 10.22 10.30 10.31 10.32 10.33 11.0 2018.05
CP11 X                        
CP12   X                      
CP13     X                    
CP14       X                  
CP15       X X                
CP16       X X X              
CP17       X   X              
CP18       X     X            
CP19       X     X            
CP20       X     X            
CP21       X     X X          
CP22       X     X X X        
CP23             X X X X      
CP24             X   X X X    
CP25             X   X X X    
CP26             X       X X  
CP27             X       X X X

 

Table 2. Content Pack Versions Supported by Inventory Discovery Knowledge Pack Updates (SAI Libraries)
Inventory Discovery Knowledge Pack Updates
(SAI Libraries) Release		 Supported CP Versions
CP12 CP14 CP15* CP16 CP17 CP18 CP19 CP20 CP21 CP22 CP23 CP24 CP25 CP26 CP27
2018.04                           X  
2018.03                           X  
2018.02                         X    
2018.01                         X    
2017.12                         X    
2017.11   X                     X    
2017.10   X                   X      
2017.09 X X                   X      
2017.08 X X                   X      
2017.07 X X                 X        
2017.06 X X                 X        
2017.05 X X                 X        
2017.04 X X               X          
2017.03 X X               X          
2017.02 X X               X          
2017.01 X X               X          
2016.12 X X             X            
2016.11 X X             X            
2016.10 X X           X X            
2016.09 X X           X              
2016.08 X X           X              
2016.07 X X           X              
2016.06 X X         X                
2016.05 X X         X                
2016.04 X X         X                
2016.03 X X       X                  
2016.02 X X       X                  
2016.01 X X       X                  
2015.12 X X     X                    
2015.11 X X     X                    
2015.10 X X   X X                    
2015.09 X X   X                      
2015.08 X X   X                      
2015.07 X X X                        
2015.06 X X X                        
2015.05 X X X                        
2015.04 X X X                        
* You can apply the full SAI Libraries package from the latest Content Pack (for example, CP26) on top of CP15, and then you can apply respective Inventory Discovery Knowledge Pack updates on top of it. For detailed instructions, see Installation Notes.

 

Table 3 Universal Discovery Resources
Document Name Download
Content Packs and Content Pack Updates for UD CP14 and later go
CP13 Updates for UCMDB 10.10 go
CP12 Updates for UCMDB 10.01 go
Inventory Discovery Knowledge Packs go
Discovery Knowledge Packs for DDMI go
UCMDB Development Center (UDC) go
Oracle LMS go

Installation Notes

The SAI package in the Inventory Discovery Knowledge Pack is a delta package. The full SAI package is released with major Content Pack (CP) releases.

If you are using a content pack for which the Discovery Knowledge updates are no longer available, you need to switch to using the Discovery Knowledge updates from CP26 instead. But before these updates can be applied, the full SAI package from CP26 must be installed once.

To apply the full SAI package from Content Pack 26, see Apply Full SAI Package from CP26 below.

To apply a Discovery Knowledge update for supported CP versions, see Install Inventory Discovery Knowledge Pack (SAI Libraries) Updates for UCMDB.

 

Apply Full SAI Package from CP26

To apply the full SAI Package from CP26, perform the following steps:

  1. Prerequisites

    The UCMDB Server must be running when you install the Inventory Discovery Knowledge Pack Update.

  2. Back up existing packages

    1. Launch a Web browser and enter the following address:

      https://localhost:8443/jmx-console

      Log in using the JMX console authentication credentials.

      Note Starting with UCMDB version 10.30, by default the HTTPS protocol is enabled for UCMDB server, with the HTTP protocol being disabled.

      If necessary, you can enable HTTP communication for UCMDB Server. For instructions, see "How to Enable HTTP Communication for UCMDB Server" in the Administer section of the UCMDB Help.

    2. Click the UCMDB:service=Packaging Services link.

    3. On the JMX MBEAN View page, locate the following JMX operation: exportPackages ().

      • In the customerID field, enter 1.

      • In the packagesNames field, leave this field empty to export all packages.

      • In the outputDir field, enter the full path to a directory where UCMDB should place the backed-up packages. For example, <UCMDB_Server_Home>\content\my_packages_backup. The directory is created automatically.

      • In the userOnly field, select False to export all packages (and not only the user-created packages).

    4. Click Invoke.

    5. Verify that all relevant packages have been backed up to the folder mentioned in the previous step, and that there are no errors in the mam.packaging.log file, located in <UCMDB_Server_Home>\runtime\log.

  3. Retrieve the full SAI package

    1. Download the CP26 installation package from the ITOM Marketplace. The installation package file name is CP26_installation.zip.
    2. Extract CP26.zip from the content\content_packs directory of CP26_installation.zip to a temporary location.
    3. Extract Sai.zip from the packages directory of CP26.zip to a temporary location.

    Note If you want to install the packages from the JMX Console, make sure the packages are located on the UCMDB server.

  4. Install the Sai.zip package

    To install the Sai.zip package, use one of the following:

    • For UCMDB 10.01, it is recommended to install Sai.zip from the JMX Console.
    • From UCMDB 10.10 onwards, it is recommend to install Sai.zip from Software Library.

    • Using the UCMDB JMX Console:

      1. Log in to the UCMDB JMX Console (https://localhost:8443/jmx-console).

      2. Enter deployPackages in the quick search field and click the link that appears.
      3. In the dir field, enter the directory on the UCMDB server where the packages are extracted.
      4. In the packageNames field, enter Sai.zip.
      5. Click Invoke.

    • From Universal CMDB Software Library:

      1. Log in to UCMDB as an administrator.
      2. Access the Software Library (Data Flow Management > Software Library).
      3. On the toolbar, click the Import SAI file from CP button.

      4. In the Import CP Files dialog box that opens, select CP26.zip and click Open.

        Note Make sure that you select CP26.zip instead of Sai.zip.

  5. Verify installation

    Verify that there are no errors in the mam.packaging.log file, located in <UCMDB_Server_Home>\runtime\log.

 

Install Inventory Discovery Knowledge Pack (SAI Libraries) Updates for UCMDB

The following procedure explains how to install an Inventory Discovery Knowledge Pack update for supported CP versions.

  • Installation of this Inventory Discovery Knowledge Pack on Business Service Management 9.x is not supported.
  • Rolling back the installation is not supported as it can lead to system inconsistencies. If you are upgrading from earlier versions of the content pack, it is strongly recommended to ensure that you have backed up your database.

  1. Prerequisites

    The UCMDB Server must be running when you install the Inventory Discovery Knowledge Pack Update.

  2. Back up existing packages

    1. Launch a Web browser and enter the following address:

      https://localhost:8443/jmx-console

      Log in using the JMX console authentication credentials.

    2. Click the UCMDB:service=Packaging Services link.

    3. On the JMX MBEAN View page, locate the following JMX operation: exportPackages ().

      • In the customerID field, enter 1.

      • In the packagesNames field, leave this field empty to export all packages.

      • In the outputDir field, enter the full path to a directory where UCMDB should place the backed-up packages. For example, <UCMDB_Server_Home>\content\my_packages_backup. The directory is created automatically.

      • In the userOnly field, select False to export all packages (and not only the user-created packages).

    4. Click Invoke.

    5. Verify that all relevant packages have been backed up to the folder mentioned in the previous step, and that there are no errors in the mam.packaging.log file, located in <UCMDB_Server_Home>\runtime\log.

  3. Retrieve the Inventory Discovery Knowledge Pack ZIP package

    The name of the installation file is DK-CPXX-YYYY.MM.zip. This file is located on the ITOM Marketplace.

    Note XX is the CP version.

    The ZIP package contains the following resources:

    • NormalizationRules.zip

    • Sai.zip

    • SAI-HTML-summary.zip

  4. Extract the contents of the installation file to a temporary location

    Note If you want to install the packages from the JMX Console, make sure the packages are located on the UCMDB server.

  5. Install the ZIP packages

    • To install the NormalizationRules.zip and SAI-HTML-summary.zip packages, use one of the following:

      • From Universal CMDB Package Manager:

        1. Log in to UCMDB as an administrator.
        2. Access the Package Manager (Administration > Package Manager).
        3. On the toolbar, click the Deploy packages to server (from local disk) button.
        4. In the Deploy Packages to Server dialog box that opens, select the ZIP package and click Deploy.

      • Using the UCMDB JMX Console:

        1. Log in to the UCMDB JMX Console (https://localhost:8443/jmx-console).
        2. Enter deployPackages in the quick search field and click the link that appears.
        3. In the dir field, enter the directory on the UCMDB server where the packages are extracted.
        4. In the packageNames field, enter NormalizationRules.zip, or SAI-HTML-summary.zip.
        5. Click Invoke.

    • To install the Sai.zip package, use one of the following:

      • For UCMDB 10.01, it is recommended to install Sai.zip from the JMX Console.
      • From UCMDB 10.10 onwards, it is recommend to install Sai.zip from Software Library.

      • Using the UCMDB JMX Console:

        1. Log in to the UCMDB JMX Console (https://localhost:8443/jmx-console).
        2. Enter deployPackages in the quick search field and click the link that appears.
        3. In the dir field, enter the directory on the UCMDB server where the packages are extracted.
        4. In the packageNames field, enter Sai.zip.
        5. Click Invoke.

      • From Universal CMDB Software Library:

        1. Log in to UCMDB as an administrator.
        2. Access the Software Library (Data Flow Management > Software Library).
        3. On the toolbar, click the Import SAI file from CP button.

        4. In the Import CP Files dialog box that opens, select DK-CPXX-YYYY.MM.zip and click Open.

          Note Make sure that you select DK-CPXX-YYYY.MM.zip instead of Sai.zip.

      Note In High Availability environments, the Inventory Discovery Knowledge Pack only needs to be installed once, on the active Data Processing Server.

  6. Verify installation

    Verify that there are no errors in the mam.packaging.log file, located in <UCMDB_Server_Home>\runtime\log.


 


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