Configure Browser Internal Priorities (for the Incidents and Problems Widgets)

For both the Incidents and Problems widgets, configuration of the UCMDB Browser module Internal Priorities is performed in UCMDB.

1. Go to Administration > Infrastructure Settings Manager > UCMDB Browser settings.

2. In the Names column, find the following settings:

   • List of statuses for an major priority incident or problem

   • List of statuses for an minor priority incident or problem

   • List of statuses for an none priority incident or problem

   • List of statuses for an open incident or problem

   • List of statuses for an urgent priority incident or problem

3. In the Value column, change the priority name for any of the settings above according to your system needs.