Troubleshoot > Troubleshooting Data Flow Management > APLS Integration Troubleshooting - Error Handling

APLS Integration Troubleshooting - Error Handling Messages

  • Message: APLS configuration entries are missing

    Meaning: Make sure AutoPass settings are properly configured in the UCMDB UI > Administration Infrastructure Settings Manager module.

  • Message: Authentication fails

    Meaning: Make sure APLS username/password are properly set in the UCMDB UI > Administration Infrastructure Settings Manager module.

  • Message: SSL handshake issue

    Meaning: When there is a SSL handshake issue, the following error message can be found in the log:

    SSLHandshakeException, No trusted certificate found: xxxx
  • Message: No usage available

    Meaning: When there is no usage available, the following error messages can be found in the log:

    No discovery Unit is being used, skip reporting this to APLS.
    No third party MDR Unit is being used, skip reporting this to APLS.
  • Message: APLS server is down (ConnectException)

    Meaning: When there is a server down issue, the following error message can be found in the log:

    Cannot establish connection with APLS. Make sure APLS is up and running. Exception: xxxx