Troubleshoot > Troubleshooting and Limitations – HPE Product Integrations > Troubleshooting and Limitations – Service Anywhere Push Integration

Troubleshooting and Limitations – Service Anywhere Push Integration

  • The Service Anywhere push adapter assumes that relationships comply with the Universal Data Model specification. The adapter pushes CIs that comply with the specification, and ignores those that do not comply.
  • PROBLEM: On the first synchronization from Service Anywhere to UCMDB, you may see an error message displayed similar to the following:

    Integration Point doesn't exist. No adapter for given target.

    To remedy this, do the following:

    1. Log in to the UCMDB instance.
    2. Go to Data Flow Management > Integration Studio.
    3. Right-click the integration point: <endpoint name>_<tenant id>, and click Edit. The Edit Integration Point dialog box is displayed.
    4. Deselect Is Integration Activated.
    5. Click OK.
    6. Reselect Is Integration Activated.
    7. Click OK.
    8. Go to the job in UCMDB and run a full synchronization.