Get started > Logging In

Logging In

To log in to the UCMDB Browser, enter the following in a web browser:


where <server_name> represents the fully qualified domain name (FQDN) of the UCMDB server.


  • To log in to the UCMDB Browser legacy mode, use the following URL: https://<server_name or IP>:<port>/ucmdb-browser/ucmdb_browser.jsp. Provide user name and password if required.

    You can also access the UCMDB Browser legacy mode from UCMDB Home > UCMDB Modules > UCMDB Browser.

  • To access the UCMDB Browser legacy mode using this URL https://<server_name>:8443/ucmdb-browser, go to Administration > Infrastructure Settings Manager > UCMDB Browser settings, and then set the value of the Redirect to dashboard page setting to False.
  • To log in to the UCMDB Browser, your UCMDB license must be valid.

  • If you attempt to log in to the UCMDB Browser and a UCMDB server is not available, an error message is displayed.
  • Starting with UCMDB version 10.30, HTTP protocol is disabled by default, and embedded UCMDB Browser is no longer accessible with the HTTP protocol. However, if necessary, you can still enable HTTP communication by adding the following setting into the C:\UCMDB\UCMDBServer\conf\ file, and then restart the UCMDB server:


    If you enabled the HTTP communication, then the login for the embedded UCMDB Browser is not possible on HTTPS protocol. The HTTP protocol and the port 8080 should be used.

  • If you attempt to log in to the UCMDB Browser in a multi-customer environment and you have not been assigned a role with the permission, an error message is displayed.

If a default password or password policy has been defined, and you attempt to log in to the UCMDB Browser using that default password, you will receive a message asking you to change it. Select a new password and log in again using the new password.

After enabling or disabling the default password feature, the UCMDB Browser cache settings must time out once before the new setting takes effect. To specify the cache value:

In UCMDB, go to Administration > Infrastructure Settings > UCMDB Browser Settings,and set Time for which information in the Browser cache is valid=X, where X is a number of minutes.

You can specify a redirection URL when you log out of the UCMDB Browser. Use the Logout forward URL setting in the Infrastructure Settings Manager in UCMDB. Be sure to add http:// to the URL if required.

No user administration is possible from within the UCMDB Browser (this is only performed in UCMDB).


  • The initial launch after the installation of the UCMDB Browser (prior to login) can take from 30 seconds up to a couple of minutes.
  • When logging in to the UCMDB Browser for the first time with any given UCMDB Server, the login takes longer (from 30 seconds up to a couple of minutes) due to automatic deployments.
  • If you are using the UCMDB Browser, after login the logged-in user locale information is taken from the UCMDB server and the Browser uses the user’s locale. If there is no locale defined for the user, the locale of the Browser is used.

Login to the UCMDB Browser occurs as follows:

  • UCMDB users. The users of the UCMDB Browser are the same as the users of UCMDB, therefore, only users that exist in UCMDB are able to log in to the UCMDB Browser.
  • LDAP users. When the UCMDB server is configured to authenticate on LDAP, the UCMDB Browser automatically detects this and uses this configuration to authenticate users against the same LDAP.

    Note All LDAP configuration and group mapping is performed only on the UCMDB server, as well as all authentication processing, including LDAP integration.

How to Enable Logging In to UCMDB Browser Automatically

Advanced login options enables you to automate login, limit login access, and provide direct login capabilities to specific pages in UCMDB Browser.

When automatic login is enabled from the login page, and when you close the browser tab without using the Logout button, the next time you enter this URL to access UCMDB Browser (http://<server_name>:<8088>/ucmdb-browser), the login page does not open, the login name and password do not have to be entered, and the default page that is set to open opens automatically.

Caution This option could be considered a security risk and should be used with caution.

To enable automatic login:

  1. In the UCMDB Browser login page, select the option Remember me.

  2. When completing your session, do not click Logout, but close the browser tab.

    When you open a new browser tab and navigate to link http://<server_name>:<8088>/ucmdb-browser, the login page should be skipped.

The Remember me option can only be manually canceled by the user when he/she logs in next time, by using the Logout button.