Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- SM 9.x to SAP Solution Manager 7.1
- Create an incident in Service Manager
- Open a new incident to send to SAP
- Open the incident in Solution Manager
- Check updates in Service Manager
- Synchronize new information with Solution Manager
- Check updates from Service Manager
- Update the incident status in Solution Manager
- Close the incident in Service Manager
- Check the incident's status in Solution Manager
Close the incident in Service Manager
- Click Incident Management > Search Incidents. The Display Which Incident Tickets form opens.
- In the Incident ID textbox, type the ID of the new incident created in step 1 and click Search. The incident opens.
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Update Status to Resolved, and provide solution.
- Click Save.
- Click Close SAP Incident to close the incident in Service Manager.
Caution The incident status in SAP Solution Manager MUST be Customer Action or Proposed Solution, then the incident can be closed in Service Manager side.
Note Wait for a few minutes after you clicked the Close SAP Incident button. The Close Incident action is unsynchronized between Service Manager and SAP Solution Manager.
